Section 01 Overview
At SBSCOMMERCE LLC ("SBSCommerce," "we," "us," or "our"), we pride ourselves on delivering high-quality Google & Meta Ads management and performance marketing services for e-commerce brands. Because our services involve dedicated research time, strategic planning, campaign setup, and specialized expertise, we have established the following Refund and Cancellation Policy.
This policy applies to all services purchased through sbscommerce.com, whether on a monthly retainer or project basis.
Section 02 Monthly Retainer Plans
For ongoing monthly paid ads management services (Starter, Growth, and Scale plans):
- ✓Cancellation Notice: Clients may cancel at any time with at least 30 days' written notice before the next billing cycle. Notice must be sent via email to hello@sbscommerce.com.
- ✓No Prorated Refunds: We do not offer prorated refunds for mid-month cancellations. Service continues — and all deliverables for the current cycle are fulfilled — until the end of the paid billing period.
- ✓Pause Requests: Clients may request a one-time pause of up to 30 days per calendar year. Paused months are not billed, but the pause must be requested at least 14 days before the next billing cycle.
We recommend a minimum 3-month commitment to see meaningful paid ads results. However, all plans are month-to-month with no contractual lock-in beyond the current billing period.
Section 03 Custom & Project-Based Work
For one-time ad account audits, campaign setup projects, tracking implementations, or custom engagements:
- ✓Upfront Deposits: A deposit (typically 50% of total project value) is required to secure your place in our schedule and begin audit or strategy work. Once work has commenced, this deposit is 100% non-refundable.
- ✓Mid-Project Cancellations: Written notice is required via email. You will be billed for all work completed up to the cancellation date at our standard hourly rate ($150/hr). If completed work exceeds the deposit value, an invoice for the balance will be issued within 5 business days.
- ✓Completed Projects: No refunds are issued on completed deliverables — including ad account audits, campaign structures, tracking setups, creative strategies, or optimization reports — once the work has been delivered or deployed.
| Stage | Refund Eligibility |
| Before work begins | ✓ Full refund minus any scheduling fees |
| Discovery / audit started | ✗ Deposit non-refundable |
| Mid-project | ◐ Billed for work completed |
| Delivered / deployed | ✗ No refund |
Section 04 Accidental Charges & Billing Errors
If you believe you have been billed in error — for example, a duplicate charge or an incorrect amount — please contact our support team immediately at hello@sbscommerce.com.
Verified billing errors will be refunded in full to the original payment method within 5–10 business days of confirmation.
Section 05 Dispute Resolution & Chargebacks
We are committed to resolving all billing concerns promptly and fairly. We ask that clients contact us directly to resolve any issues before initiating a chargeback with their bank or card issuer.
Please note: Initiating a chargeback for services rendered without prior communication is a violation of our Terms of Service. In the event of an unwarranted chargeback, we will submit all project agreements, communication records, deliverable confirmations, and proof of completed work to the payment processor to dispute the claim. We may also suspend access to all active services and deliverables pending resolution.
Section 06 Client Responsibilities
Delays caused by the client — such as failure to provide required ad account access, pixel credentials, product feeds, creative assets, or approval sign-offs — do not constitute a breach of contract on our part and do not entitle the client to a refund.
Projects paused by the client for more than 45 days without written communication may be considered abandoned. In such cases, the deposit is forfeited and a reactivation fee may apply before work can resume.
Section 07 Satisfaction & Good Faith Resolution
While we cannot guarantee specific ROAS targets, revenue outcomes, or ad performance results (as stated in our Terms of Service), we are committed to delivering high-quality work that meets the agreed scope.
If you are unsatisfied with a deliverable, please notify us in writing within 7 days of delivery. We will review the concern and, where the work falls short of the agreed scope, provide revisions at no additional cost within a reasonable timeframe.
Section 08 How to Request a Cancellation or Refund
All cancellation and refund requests must be submitted in writing. To initiate a request:
- ✓Step 1: Send an email to hello@sbscommerce.com with the subject line "Cancellation Request" or "Refund Request"
- ✓Step 2: Include your full name, company name, the service or invoice in question, and the reason for your request
- ✓Step 3: Our team will acknowledge your request within 1 business day and provide a resolution within 3–5 business days
Section 09 Contact Us
If you have questions about this policy or need to discuss a cancellation, please reach out directly:
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